Background:

Many sales and business people exaggerate in their CRM attitude to the level of flattering and overpromising. The consequence is as bad as a harsh and rude CRM attitude. What is recommended is a balanced and professional approach based on facts – including product/service weaknesses. We came up with this course to address the “research-based” needs of all levels of business people involved in CRM. This comprehensive training workshop will ensure the effective and efficient use of graphic communication and will be a value for money.

This training will help you to learn:

Benefits:

• Refresh the basic rules of CRM
• Learn why the customer is not the boss
• Coaching and consulting the costumer
• Design practical CRM strategies
• Familiarize with modern CRM tools
• Network with people from same industry and profession

Who should attend?

This course is not useful, but necessary for any level of management, team leaders, CEOs, business owners, and project manager. It also helps consultants, and freelancers.