Background:

Understanding is the primary factor for interaction at work and elsewhere. Without understanding, efforts at work can become counter-productive. When a message is sent, it must be understood that the recipient may read your words in a different way then you meant to convey them, making things difficult. Knowing how to word a message so it is understood by anyone is an art. This course is based on behavioral study approaches applied in work environments, which enabled better communication with different people. This course will enable communication in any situation, with anyone, to be effective and understood.

This training will help you to learn:

Benefits:

• Business communication challenges
• To understand your communication style
• Understanding common communication patterns
• To realize why people are different.
• To recognize peoples’ fears, concerns, expectations
• To analyze your communication strength and weakness
• To appreciate the communication preferences of different people
• To recognize when behaviors are inappropriate or likely to be misunderstood
• Building strategies to adapt behaviors for more effective communication
• Stress management for communicating in critical situation
• How to say NO
• How to listen to understand, not to respond

Who should attend?

This course is not useful, but necessary for any level of management, team leaders, CEOs, business owners, and project manager. It also helps Consultants, and freelancers.