Background:

This practical course will help you manage service level agreements with more efficiency. It is a growing need in every organization to have proper supplier/stakeholder management capacity at front line levels. This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands.

This training will help you to learn:

Benefits:

• Recognize the value of Service Level Agreements (SLAs) and their role in the internal and external supply chain
• Master the practice of implementing an SLA and explore the key performance indicators (KPIs) required in service measurement
• Design an SLA format for immediate use in your organization and discover how to ensure vendor supply services exactly match your needs
• Understand the essential legal background for the contracts and essential terms and conditions
• Understand the essential legal background for virtual projects’ contracts and essential terms and conditions
• Discover advanced techniques to evaluate tenders and how to get the best deal from your suppliers

Who should attend?

This innovative course has been specially designed for:

Purchasing, sales and marketing managers, and supervisors and staff taking up such appointments for the first time. The course will also benefit those who have had little formal training in purchasing and negotiation who wish to consolidate their experience.